Privacy Policy

Effective Date: August 10, 2026 — Last Updated: August 12, 2026 (v2 — updated non-sharing clause to GHL 2026 A2P-required verbiage)

Jonathan Tellez DBA JT Garage Doors ("JT Garage Doors," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide through our website (https://jtgaragedoorservice.com) and related services.

1. Information We Collect

We collect the following categories of personal information:

Contact Information — name, phone number, email address, service city, and property address when you request a quote or service.
Service Request Details — description of the garage door issue, photos you upload, and preferred appointment times.
Communications — records of your calls, SMS messages, and emails with us.
Website Usage Data — IP address, browser type, pages visited, and referral source (collected via cookies and analytics tools such as Google Analytics).

2. How We Use Your Information

We use your information to:

Respond to your quote requests and service inquiries
Schedule and complete garage door installations, repairs, and maintenance
Send appointment confirmations, service reminders, and follow-up messages
Send occasional marketing messages (only if you have opted in)
Improve our website, services, and customer experience
Comply with legal obligations

3. SMS Messaging Consent

If you opt in to receive SMS messages from JT Garage Doors, we will send you transactional messages (quote responses, appointment reminders, service confirmations) and — if you separately opt in — marketing messages (special offers, seasonal reminders).

Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

You can opt out of SMS messages at any time by replying STOP to any message. You can request help by replying HELP.

4. How We Share Your Information

We do NOT sell your personal information. We share information only with:

Service providers who help us operate our business (e.g., our CRM, appointment scheduling, and SMS platform)
Legal authorities when required by law

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and analyze site traffic. You can control cookies through your browser settings.